Terms of service

Terms of Service

Off Leash Pet Supply Co

Last updated: 22/12/25

This website is operated by Off Leash Pet Supply Co. Throughout the site, the terms “we”, “us” and “our” refer to Off Leash Pet Supply Co. By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein.

Please read these Terms carefully before accessing or using our website.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence, or that you have given consent for any minor dependants to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transfer.

3. Accuracy, Completeness & Timeliness of Information

We are not responsible if information on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions.

We reserve the right to modify site content at any time without obligation to update information.

4. Products & Pricing

We make every effort to display product descriptions, images, and pricing as accurately as possible. However, we do not guarantee that all product descriptions or images are completely accurate, as colours and details may vary depending on device displays.

Prices for our products are subject to change without notice.

Some products may be shipped directly from our partner warehouses in New Zealand, Australia, the United States, or China in order to keep prices competitive.

5. Orders & Payments

We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be fraudulent or placed by resellers without authorisation.

In the event we make a change to or cancel an order, we will attempt to notify you using the contact details provided at checkout.

All payments are processed securely through Shopify’s approved payment providers.

6. Shipping & Delivery

Shipping times provided are estimates only and are not guaranteed. Delays may occur due to courier issues, customs processing, weather events, or high-demand periods.

Off Leash Pet Supply Co is not responsible for delays once an order has been dispatched.

Please refer to our Shipping Policy for full shipping details.

7. Returns & Refunds

Returns, refunds, and exchanges are handled in accordance with our Returns & Refunds Policy.

Please review that policy before making a purchase.

8. Accuracy of Billing & Account Information

You agree to provide current, complete, and accurate purchase and account information for all transactions made on our store.

Failure to provide accurate information may result in order delays or cancellations.

9. Intellectual Property

All content on this site, including text, images, logos, graphics, and design elements, is the property of Off Leash Pet Supply Co and may not be copied, reproduced, or used without our written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Off Leash Pet Supply Co shall not be liable for any indirect, incidental, or consequential damages arising from your use of the site or products purchased through the site.

Our liability is limited to the amount paid for the product in question.